“Brent drove experimentation design and UX at Microsoft. His approach is customer-centric, and in group brainstorming sessions, he effectively kept the group focused on the pain points we were trying to solve. He clearly demonstrated an openness to different perspectives while also advocating for his own POV, providing supporting documentation from past experimentation/user studies and competitive analysis to support his ideas.

He also proactively worked with our team to propose experiments, presenting mock up designs that we could share across stakeholders. Brent's design skills are aligned with his approach to all work: customer-centric and clearly addressing identified pain points that he could solve with his design expertise.”

DEBORAH McKAY

Product Marketing Manager — Microsoft

“I worked with Brent for several years in his roles as UX Designer and Strategist for the Microsoft Digital Store as well as various websites for organizations across the company. In the experiences he designs, I can testify that he puts the customer first - researching points of friction customers are experiencing and/or conducting competitive/heuristic analyses to identify industry best practices that inform his innovative designs.

What I appreciate is his thoughtful, data-driven approach as he champions and has conducted many quantitative experimentation and qualitative user research studies create designs to optimize our websites. Several of the many successful projects he's executed for us include the Microsoft digital store configurator UX, which improved the checkout experience and increased orders, as well as websites like the Microsoft Affordable Access Initiative to equip entrepreneurs to provide broadband access to communities around the world.”

MICHAEL WU

Senior Program Manager — Microsoft

“When I first started at Microsoft as a contractor, Brent was my manager. After I transitioned to a FTE role, he was my peer and team-mate, for many years. This gave me an opportunity to work with him in several different roles, in each being equally impressed by his thoughtful approach to problem solving, incredible kindness and fascinating talent.

As a leader, Brent is considerate and clear, helpful and invested in your success. As a partner, he is curious, super customer-focused, understands a wide spectrum of design, content and UX issues and always willing to jump in, and evolve experiences. Over and over I am fascinated with his ability to recognize a good opportunity to systematically improve UX or content.

These last few years, his role was focused on experimentation, and we collaborated on projects to optimize and evolve campaigns online. Again, we worked seamlessly, I appreciated his expertise and passion, and was reminded how great it feels when we team up.

Wherever Brent lands next, his team will benefit from this goldmine of knowledge, talent, ideas, and kindness. I am left with hope that our paths will cross again.”

MILENA DEDIJER

Creative Director — Microsoft

“You bring a passion for the space and your profession - it's been a joy working with you on various projects, especially the ones where we have tried to really change it up. You focus on the customer and their experience and look for the challenges a customer will have in understanding and selecting our product. You really think about the problem, and you're complete in your analysis from the viewpoint of customer issues, data and previous work and experiments”

JEFF MaKEAN

Product Marketing Manager —Microsoft

“Brent is a thoughtful UX designer with vast experience for web user journeys across the customer lifecycle. He is detail-oriented and seeks to understand the true source of customer pains/opportunities, using both data and UX best practices.”

BENSON CHAN

Principal Design Director — Microsoft